FAQs

• The easiest and most convenient way to pay rent is to pay on-online through the AppFolio app . Once we have you set up in our system the process is very easy.  We will create an account for you.  We will use the email address you provided on your rental application and send you a temporary password.  You will log in the first time with your email address and the password we sent you.  Once logged in you can change your password under your profile. The great aspect of our online resident portal is everything about your account can be found in one place.  Your payments, account balance, copy of your lease, work order history, etc. – everything in one place for easy access.  Once you make an online payment you will receive almost immediate confirmation of the payment.  If you do not receive confirmation, please log into your account to ensure it has posted to your account history.  You can set up recurring payments if you prefer and take the worry out of whether or not you paid rent. There is a convenience fee when paying online.

• We suggest you download the resident portal app – The app is AppFolio and is available for iPhone or android.  This app makes paying rent and submitting work orders really easy.

• You may also pay rent in our office with a check, cashier’s check, or money order. Please make all payable to Brothers Management or BMC.   If after hours, you can place your check in our night drop box located to the left of our front doors.  Please make sure to include your address on your check.

Rent is due on the 1st of the month and considered late on the 4th of the month. On the 4th, there is a $25 late fee. There is a $5 late fee each additional day that a balance remains on the account.  Please note that we will not invoice you for rent.  The late charge will NOT be waived for any reason.

All maintenance requests must be submitted in writing through your resident portal. 

Please submit a maintenance request through the tenant portal. 

1. From the Home or Maintenance tab, click Request Maintenance.
2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.
3. You will receive confirmation of your request once it is submitted.
4. You will receive a confirmation once your request is complete.  

Call 254-753-5355 and follow the automated prompts to leave a message regarding your emergency maintenance request. Listen to the message all the way through and follow all prompts.

If you are experiencing a life-threatening emergency, please call 911.

• Fire (Call 911)
• No electricity - First you will need to call your energy provider and receive further instructions.
• Broken or non-operating locks, windows, or entry doors
• No A/C (when the temperature outside is above 85°)
• No heat (when the temperature outside is below 65°) - Please keep in mind, we are not allowed to service outside a/c units after dark.
• Commode not functioning (when only one in dwelling)
• Any type of flooding, leak, or broken pipe

You may leave a message for emergency maintenance. You must pay the employee that lets you in a $75 lock-out fee. Please have cash or a check ready. 

Renter's Insurance is REQUIRED.  Per Paragraph 6 of the TAA Lease Contract, “Our insurance does not cover the loss of or damages to your personal property.  You will be required to have liability insurance as specified in our Community Policies or Lease addenda unless otherwise prohibited by law.  If you have insurance covering the dwelling or your personal belongings at the time you or we suffer or allege a loss, you agree to require your insurance carrier to waive any insurance subrogation rights.  Even if not required, we urge you to obtain your own insurance for losses due to theft, fire, flood, water, pipe leaks and similar occurrences.  Most renter’s insurance policies don’t cover losses due to flood. 

Also per Paragraph 19 of the TAA Lease Contract:  Resident Safety and Loss – Unless otherwise required by law, none of us, our employees, agents or management companies are liable to you, your guests or occupants for any damage, personal injury, loss to personal property, or loss of business or personal income, from any cause, including but not limited to: negligent or intentional acts of residents, occupants or guests; or theft, burglary, assault, vandalism or other crimes; fire, flood, water leaks, rain, hail, ice, snow, smoke, lightning, wind, explosion, interruption of utilities, pipe leaks, or other occurrences unless such damage, injury or loss is caused exclusively by our negligence. 

We do not warrant security of any kind.  You agree that you will not rely upon any security measures taken by us for personal security, and that you will call 911 and local law enforcement authorities if any security needs arise.

You recognize that we are not equipped or trained to provide personal security services to you, your guests or occupants.  You recognize that we are not required to provide any private security services and that no security devices or measures on the property are fail-safe.  You further acknowledge that even if an alarm or gate amenities are provided, they are mechanical devices that can malfunction.  Any charges resulting from the use of an intrusion alarm will be charged to you, including, but not limited to, any false alarms with police/fire/ambulance response or other required city charges.

The Renters Insurance paragraph numbers may vary depending on residential lease, apartment lease, condo lease or student lease, but all will state the same language.

• You must first turn in your Inventory Condition Form.  A few properties are controlled by USPS with others controlled by Brothers Management.  To find out who controls yours please contact the leasing office and we can further direct you. 
• If yours is through USPS please take a copy of your lease to the United States Postal Service office at 424 Clay Ave. downtown. This will verify that you are a new resident.  USPS will rekey the mailbox and issue 3 keys per unit.  If you lose your mail key, they will rekey your mailbox and issue additional keys for a fee. 
• If yours is through the Brothers Management leasing office simply return your Inventory Condition Form and 1 mail key will be provided per unit if one is already available.  If a key is not readily available the mail box lock will be changed when the work order is completed from your Inventory Condition Form. 

• Please send all personal packages to your mailing address.  We cannot accept packages in the office for you.  A package shipped via USPS will either be in your mail box, or the keyed parcel lockers in the mailboxes.  All other packages will be delivered to your unit.  
• 11th Street Flats Residents will use the property address along with unit number for mail or packages.  The mail will then be picked up by BMC and you will be notified of any mail you may have.

• Please refer to paragraph 2. of your Lease Contract
• Zip Code: 76706

• If Cable or Internet is provided at your property you must set up an account and pick up a cable modem from either Spectrum or Astound powered by Grande Communications.  There is only one cable modem/digital box per unit. You may add additional boxes and premium channels for an additional monthly cost.  If you do upgrade you will be billed directly for your upgraded packages.  For wireless internet, you will need to attach a wireless router to the cable modem. If you are experiencing difficulties with your cable connection, please call Astound powered by Grande for technical support at 254-235-4600.
• If you live at Twenty Twenty Cottages, cable and internet is through Spectrum.
• If you live at Baylor Plaza III Internet is provided at your property through Spectrum. You must set up an account and pick up an internet modem from the Spectrum office located at 215 Factory Dr. There is only one internet modem/digital box per house. You may add additional boxes or upgrade to a higher internet speed for an additional monthly fee.  If you do upgrade you will be billed directly for your upgraded packages.   For wireless internet, you will need to attach a wireless router to the modem. If you are experiencing difficulties with your connection, please call Spectrum Cable for technical support, 254-776-1141.

Please check with the leasing office for your particular address.  Most properties require you to set up electricity and water in your name.  Some properties also require you to set up gas service - be sure to check with the leasing office for services you need.

• You may choose your electric provider by visiting www.powertochoose.org. 
• You may set up your water by calling the City of Waco at 254-299-2489. 

• Per the Lease Contract you must complete an Animal Addendum BEFORE bringing a pet into your residence to ensure your residence allows animals – not all properties allow animals.
• You MUST provide up to date vaccination records
• You MUST pay the non-refundable animal fee of $500 per animal
• You MUST pay $25 per month in pet rent

For all noise complaints, contact the Waco Police Department at 254-750-7500 or Baylor Police Department at 254-710-2222

• Visitors need to park in the visitors parking section.  If your property does not have a visitor parking section parking is first come first serve.  If your property is gated visitors are not allowed to park inside the gate.  Gated parking is for residents only.  Please be aware of fire lanes in all neighborhoods.  Parking in yards is also strictly prohibited.  If caught you will be held responsible for any damage done to the yard and sprinkler system.
• For properties that require parking sticker- towing is enforced.  Vehicles found in these areas without the proper parking sticker will be towed immediately, without notice, and at the owner’s expense.  

• Brothers Management Campus Office: 254-753-5355
• USPS: (254) 754-4189
• City of Waco Water (water & trash): 254-299-2489
• Astound powered by Grande Communications: 254-235-4600
• Spectrum Cable/Internet: 254-776-1141
• Waco Police: 254-750-7500 (non-emergency number)
• Baylor Police: 254-710-2222